If you would like to share feedback or raise a concern, we aim to provide a clear and respectful route for doing so.
We understand that feedback and complaints are important. They help us listen, respond appropriately and continue improving our service.
If you need to raise a concern, please use our enquiry route and select Feedback / Complaints. Please provide as much relevant detail as you can so your concern can be reviewed properly.
The nature of the concern, when it occurred, the person or service involved where appropriate, and how you would prefer us to contact you.
Please use the enquiry form and choose the appropriate option.
We aim to handle feedback and complaints with professionalism, fairness and respect.
Listening to concerns and learning from feedback are important parts of providing a safe and responsive service.
Sulem Care Limited is committed to person-centred support, safe care planning, dignity in delivery, and a responsive approach that places client wellbeing at the centre of the service.
Sulem Care Limited is a CQC-registered provider with a strong focus on person-centred care, safety, dignity, compliance and responsible service delivery.
